We value your satisfaction and strive to ensure our products meet your needs. Please review our return policy below:
1. Eligibility for Return:
- Only unopen and unused products are eligible for return.
- Returns must be initiated within 10 days of the order date.
2. Refunds:
- Eligible returns will be processed for a full refund of the product price.
- Shipping and freight charges are non-refundable.
3. Restocking Fee:
- A 10% restocking fee may apply to returned items.
4. Return Process:
- Contact our customer service team to initiate your return.
- Provide your order number and details of the items being returned.
- Follow the instructions provided by our team to ship the product back to us.
5. Condition of Returned Items:
- Returned products must be in their original packaging, undamaged, and in resalable condition.
- Products that do not meet these criteria may not be accepted for return or may incur additional fees.
For further assistance, please contact our customer support team at office@goklean.com or 386-943-4171. We’re here to help!